How to order
Just follow the steps below to order quickly and easily.. Once you have found an item you would like to…
Do you deliver to my country?
We deliver worldwide. However the main market of Polestar additionals is Europe where our warehouse is located
How much does it cost to ship to my country?
The shipping charge varies depending on items ordered delivery location and chosen shipping method (standard or express)
How do I know that my order has been successful and has been shipped out?
You will receive an order confirmation once we have received your order. Shipping confirmation will be sent to your email…
Can I track my order online? / how can I track my order?
You can find your tracking number from the shipping confirmation which will be sent to your email when the order…
How long is the delivery time?
Delivery time varies according to your destination country and chosen shipping method (standard or express)
What if the estimated delivery date has passed and I still don’t have my order?
As the estimated delivery times are only estimates they cannot be guaranteed. Many factors can affect the delivery of your…
Can I return my order?
Yes you can return any unused items within 14 days from receipt of delivery.. You have a right to cancel…
I did not find an answer to my question here, how can I contact you?
Please fill in the contact form which you can access by clicking here or send us an email at polestar@prominate