1. Acceptance of these conditions of use and service

This online store (as defined below) is developed and published on behalf of Polestar Ltd by a Swedish company, Wackes AB (“Company”), whose registered office and principal place of business is at Box 957, 501 10 Borås, Sweden (Business ID: 556319-9255).

Your use of the website www.additionals.polestar.com and/or any other information exchange medium (collectively the “Online Store”) and any Products (as defined below) you order through the online store are governed by these conditions of use and service. Please read these conditions of use and service carefully before placing any order on the online store.

By accessing and/or using the online store, you accept and agree to be bound by these terms of use and service. If you do not agree to these Terms of Use and Service, do not access and/or use the Online Store.

If you are under 18 years of age or a minor in your country of residence, you must ask your legal guardian to complete your online store registration for you.

Subject to your acceptance of and compliance with these Terms of Use and Service, the Company grants you a personal, limited, non-exclusive, revocable, non-transferable license to use the Online Store solely for personal, non-commercial purposes. , as set forth in these Terms of Use and Service.

When using the Online Store, Polestar and the Company will process your personal data as joint controllers. Please read the Privacy Notice available here for more information on the processing of your personal data by Polestar and the Company.

2. Provision and use of the online store

Subject to applicable mandatory legislation, the Company has the right to make the Online Store available to the public as it deems appropriate, including the right to modify the Online Store. If these modifications require changes to your operating environment or other devices, you must make these changes at your own expense. The company notifies you of changes that materially affect the use of the online store in advance, within a reasonable period of time.

The company may suspend the online store if this proves necessary, for example for installation, modification or maintenance work, or if required by laws, regulations or authorities, or if there are other justifiable reasons for suspension. The company strives to ensure that the suspension is as short as possible. Subject to applicable mandatory legislation, the Company has the right to terminate the Online Store at its sole discretion. In the event of suspension or termination of the Online Store, the Company will endeavor to notify you reasonably in advance.

You agree to use the online store in a way that does not harm the company, other users or third parties. The Company reserves the right to terminate or restrict your access to the Online Store without notice if you violate these Terms of Use and the Service or if you abuse the Online Store or impose an unusual overload on it. The Company has the right to prevent access to the Online Store if it has reason to believe that you are engaging in illegal activity or compromising the data security or privacy of other users or the Company.

The company may use subcontractors to fulfill its obligations relating to the online store and/or these conditions of use and service.

3. Products, Shipping and Payment and Product Return Policy

 3.1 Products

By using the Online Store, you can purchase certain products, including, but not limited to, branded items and accessories (“Products”). The sale becomes binding between you and the Company when the Company receives your payment.

Information on product delivery times and other product information is specified on the website of the online store. All orders are subject to acceptance of the information provided and product availability.

3.2 Shipping and payment

Shipping times may vary depending on product, availability and other possible practical factors. Please check delivery times for each product separately.

If you would like to receive a printout of the order you have placed, you can do so by printing the order confirmation you receive after placing your order. This confirmation will be sent to you by email once you have completed the order process by clicking “Place Order” (or equivalent) and your payment information has been successfully processed. Additionally, you will receive a shipping confirmation via email once the product(s) have been shipped to you.

Payment is made through the customer’s Paypal account or credit card.

3.3 Product return

You have the right to cancel your order with us provided that you give the Company notice of cancellation within 14 days from the day after receipt of the order. Notification of cancellation of the contract must be made in a clear message. It can be done by filling out the contact form of this online store (you can access it by clicking here) or by sending an email to polestar@prominate.com, but you are not obliged to use these channels. If you choose to use the contact form, we will promptly confirm receipt of your decision to invoke your right of withdrawal, for example by email.

You can also exercise your right to cancel your order by using the standard form of the Swedish Consumer Agency (Sw: Konsumentverket), which you can download from the Swedish Consumer Agency’s website at https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett (available only in Swedish).

Please wait for return instructions from the company.

For canceled orders, the company will refund you in full, including shipping costs. Payment will be made in the same currency and by the same means used by you when ordering.

However, you will need to return the items to the Company by secure means to ensure that they reach the Company in good condition, at your own expense.

You can review and test products before canceling an order. However, you will be required to indemnify the Company if and to the extent that the value of the Product has been reduced due to excessive handling of the Product beyond what was necessary to determine the characteristics or function of the Product.

Please include the following information in your message when contacting the company:

• Your name
• Order number
• Name and quantity of products you wish to return
• The reason you want to return the products (wrong size, does not meet expectations, etc.).

Please keep the original delivery note that you received with your order for the return.

Your order will be billed in EUR. When payment is made in another currency, we use the average exchange rate for all transactions. We cannot be held responsible for currency fluctuations in one direction or the other, even in the case of returns or exchanges.

Our goal is to ensure that all customer orders are fulfilled correctly and without damage. However, if you have received a damaged, defective or incorrect item, please contact us by filling out the contact form (you can access it by clicking here) or by sending an email to polestar@prominate.com .

 

4. Price and availability

Prices in effect from time to time are specified in relation to each Product. Shipping charges are added where applicable and may vary depending on shipping destination and other applicable practical factors. Prices are subject to public charges determined by the authorities, including value added tax in accordance with current legislation. Public charges are added to prices during checkout and updated when the shipping destination is selected. Please note that public charges may vary depending on the shipping destination. Payment will be made at the time of purchase using available payment methods.

However, additional customs fees, duties and brokerage fees may apply depending on the shipment destination and will be collected at the time of delivery. Please note that the company is not responsible for these charges.

Accepted payment methods are indicated on the website of the online store. You can choose which payment method you want to use during the checkout process. The payment interface uses an SSL secure server with digital certificates and your payment information is fully encrypted during the payment process.

Although the Company makes every effort to ensure that all details, descriptions and prices which appear on the Online Store are accurate, errors may occur. If the Company discovers an error in the price of the goods you have ordered, it will notify you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If the Company is unable to contact you, the Company will consider the order canceled. If you cancel and have already paid for the products, you will receive a full refund. Where applicable, prices include VAT.

The Online Store may contain typographical or other errors or inaccuracies and may not be complete or current. The company therefore reserves the right to correct any errors, inaccuracies or omissions and to modify or update information at any time without notice.

 5. Intellectual property rights

The Company and/or Polestar Ltd own all right, title and interest in and to the Online Store and any materials contained in or provided through the Online Store, including any copyright, patent, trademark, design right, trade secret and any other intellectual property rights, and the Products include trademarks owned by Polestar Ltd. Use of the Online Store does not give you any ownership rights.

You are only authorized to use the Online Store as expressly permitted in these Terms of Use and Service. Any reproduction or redistribution of online store content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and using the materials listed above on any other server, location or media for any purpose of publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy in order to view the content for your personal use.

This online store is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services contained in the Store online.

You may not use the Online Store, or any of its contents, for any commercial purposes, including any advertising or advertising revenue generation on your own site.

6. Compensation

The Online Store may contain links to sites owned or operated by third parties (“Third Party Sites”). The Company is not responsible for the content or products or services offered by third parties. In addition, content on third party sites may be subject to separate terms of service and/or privacy policies, which Company recommends that you review.

7. Links to third party sites

The Online Store may contain links to sites owned or operated by third parties (“Third Party Sites”). The Company is not responsible for the content or products or services offered by third parties. In addition, content on third party sites may be subject to separate terms of service and/or privacy policies, which Company recommends that you review.

8. Force majeure

A case of force majeure relieves the company of its obligations relating to the online store in the event that said case of force majeure prevents or unreasonably hinders the execution of the services offered on the online store. Examples of force majeure include fire, earthquake, flood, explosion, strike or other work stoppage, orders of public authorities, disruption of energy supply, shortage of raw materials or equipment , disruption of cables or other data communications caused by or arising from external factors, or other comparable causes which were not foreseen and which could not have been reasonably prepared for in advance.

 9. Amendments and termination

The Company has the right to modify these Terms of Use and the Service by providing you with reasonable advance notice of such modifications. The Company transmits the modified Terms of Use and Service to you through the Online Store or by any other appropriate means, at its discretion. If you continue to use the online store after receiving notice of such changes, you are deemed to accept the modified terms of use and service.

If you object to the entry into force of the modified conditions of use and service and if you and the company do not agree otherwise in writing, your right to use the online store will end on the date of entry into force of the modified conditions of use and service.

The Company may also, at its discretion, notify you of the changes and make the amended terms of use and service available without notice the next time you access the Online Store and condition your continued use of the Store in online to your express acceptance of the modified terms of use and service (for example by clicking on “Accept”). However, if you choose not to accept the amended terms of use and service made available to you pursuant to this paragraph, your right to use the Online Store will terminate immediately.

If at any time any provision hereof is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, the legality, validity or enforceability of the remaining provisions shall not be affected. will in no way be affected or altered. The invalid provision will be replaced by a valid provision that accomplishes the original objective and business purpose of the invalid provision to the greatest extent possible.

Any changes made after you have placed an order will not affect that order unless the Company is required by law to make the change.

10. Limitation of liability

Nothing in the Terms of Use and Service is intended to affect your rights under applicable mandatory legislation (e.g., without limitation, consumer protection legislation).

To the fullest extent permitted by applicable law, the Online Store is provided “AS IS” without warranty of any kind. The Company does not guarantee that the Online Store will operate without interruption or error.

To the extent permitted by applicable law, the company cannot be held responsible for direct or indirect damages caused by any delay, modification or loss of a service, product or material transferred by the through the online store. The Company is not liable for direct or indirect damages caused by interruptions and disruptions, including loss or delay of data or changes to data due to technical faults or maintenance. Furthermore, the company assumes no liability for direct or indirect damage caused by harmful programs (viruses, worms or others) or incorrect content in the online store.

11. Applicable law and dispute resolution

These Terms of Use and the Service and the contractual relationship relating thereto are governed by Swedish law. Disputes arising from these Terms of Use and Service or from the contractual relationship relating thereto will, as far as possible, be settled amicably. If no agreement is reached, the dispute will be settled in the first instance by the District Court of Borås, Sweden. Nothing in these Terms of Use and Service limits your mandatory rights as a consumer under the consumer protection laws and regulations applicable in your place of residence. You may, for example, have the right to have any dispute arising from these Terms of Use and Service resolved in the district court of your domicile.

Additionally, as an alternative means of dispute resolution, you can file your complaint with the Swedish National Consumer Disputes Office (Sw: Allmänna Reklamationsnämnden (ARN)): https://www.arn.se/konsument/. If you purchased goods in the European Union (the “EU”), you can also submit your complaint to the EU online dispute resolution platform: http://ec.europa.eu /consumers/odr/.

12. Payment service provider

PayPal acts as a provider of the payment processing service and as a payment service provider. PayPal will be listed as the recipient on the invoice and PayPal will forward the payment to the merchant.

PayPal is an authorized payment institution. For any complaints, please contact the website where you made your payment.

www.paypal.com

13. Privacy Notice

When you use this online store, Polestar and the Company will process your personal data as joint controllers. Please read the privacy notice available here for more information on the processing of your personal data by Polestar and the Company.

14. Coupons

• Gift vouchers cannot be exchanged for cash or returned for a refund; the unused balance of a coupon cannot be used to partially pay for the purchase of a new coupon; coupons cannot be replaced after their expiry date; they do not constitute a legal means of payment nor an account card, debit card or credit card, nor a stock security.
• Gift vouchers are not replaceable if lost or stolen. If you suspect unauthorized use, report it immediately to polestar@prominate.com
• If the value of your purchase exceeds the value of the gift voucher, the difference must be paid by debit card or credit card.
• The Polestar Additionals web store reserves the right to cancel a gift voucher if this becomes necessary. In this case, we can provide either a replacement gift voucher or an amount equivalent to its value, unless we suspect fraudulent use of the voucher. The gift voucher remains our property.
• Coupons are valid for six months from the date of purchase, and must be used within this period. Unused amounts will not be refunded or applied to transactions made after the expiration date.
• When the coupon is issued, a code is created, which can be shared with the customer. The latter can use the coupon when paying by indicating their code on the order summary page.
• Using a coupon does not incur any costs for the end customer.
• For additional questions, contact us at polestar@prominate.com, Hultagatan 15, 50750 Borås, Sweden. Telephone: +46 (0) 33-20 66 00.
• The above information is subject to change and be superseded from time to time.