FAQ

Just follow the steps below to order quickly and easily.

Once you have found an item you would like to buy, simply insert the quantity and press the ”Add to cart” button. You can continue to browse the subject areas or search for other products and add them to your basket by pressing the appropriate ”Add to cart” button.

You can view your basket at any time by clicking on the ”Shopping cart” link on the top right corner. This opens the shopping cart view at the top of the page. From the ”Shopping cart” screen you can remove any item if necessary.

Once you’re done, press ”Shopping cart” and then “Proceed to Checkout”.

Enter your billing and shipping address and other data in the fields.

Scroll down to the summary of your order.

When you have entered everything on the checkout page, press “Place order.”

You will receive an order confirmation to your email address.

If you have any questions about ordering Polestar extras, you can contact us here or by sending an email to [email protected]

We deliver worldwide from Polestar additionals warehouses located in the USA, Europe & APAC.

Your order will ship via UPS or a locally recognised courier.

The shipping charge varies depending on items ordered, delivery location, and chosen shipping method (standard or express). The shipping charge to your country can be seen in the checkout window.

Additional customs, duties, and brokerage charges may apply to deliveries outside the EU depending on the shipping destination and will be collected at the time of delivery. Please note that this online shop and the company providing this service are not responsible for such charges.

You will receive an order confirmation once we have received your order. Shipping confirmation will be sent to your email once items have been shipped.

You can find your tracking number from the shipping confirmation, which will be sent to your email when the order has been shipped. Your extras will generally be shipped 3–4 business days after you’ve placed your order.

Delivery time varies according to your destination country and chosen shipping method (standard or express). The estimated delivery times are as follows:

Standard delivery within USA & Canada: 2–5 days

Express delivery within USA & Canada: 1 – 2 days

As the estimated delivery times are only estimates, they cannot be guaranteed. Many factors can affect the delivery of your order. If the shipping method of your order provides tracking, you can track the location of your order by using the tracking number that was included in the shipping confirmation email that you have received.

Yes, you can return any unused items within 14 days from receipt of delivery.

You have a right to cancel your order, but you must give us a written notice first so we can send you return instructions. Notice of return must be given via the contact form, which you can access by clicking here or by sending an email to [email protected]

Please see more information under “Returns,” which you can access by clicking here.

Please fill in the contact form, which you can access by clicking here, or send us an email at [email protected]